Privacy Policy

Last updated: February 2026

Introduction

Auvano Limited ("Auvano," "we," "us," or "our") is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, store, and share information when you use our enterprise restaurant operations platform and related services.

Auvano Limited is registered in England & Wales. Auvano LLC operates in the United States. This policy applies to all entities operating under the Auvano brand.

Data Collection

We collect the following categories of information:

  • Restaurant Operations Data — Menu items, orders, revenue figures, staff schedules, table configurations, and inventory levels that you input into the platform.
  • Call Data — Phone call recordings, transcripts, caller phone numbers, and call metadata processed through the Auvano Phone system.
  • Customer Data — Your restaurant customers' phone numbers, order history, and preferences stored for recognition and loyalty features.
  • Account Information — Your name, email address, restaurant name, billing information, and login credentials.
  • Usage Data — How you interact with the platform, including pages viewed, features used, and session duration.

Data Usage

We use your data to:

  • Operate and improve the Auvano platform and all its features.
  • Process phone calls, take orders, and manage restaurant operations on your behalf.
  • Recognize returning customers and personalise their experience.
  • Generate analytics, reports, and insights for your dashboard.
  • Process payments and manage your subscription.
  • Provide customer support and onboarding assistance.
  • Send service-related communications (not marketing, unless you opt in).

Data Sharing

We do not sell or share your data with third parties for their marketing purposes. We use the following third-party processors solely to operate our service:

  • Hosting & Infrastructure — Render, AWS (Amazon Web Services)
  • Phone Services — Vapi, Twilio
  • Payment Processing — Square
  • Database — Neon (PostgreSQL)

All processors are bound by data processing agreements and are required to protect your data to the same standards we maintain.

Cookies

Our website uses minimal cookies:

  • Essential cookies — Required for the platform to function (authentication, session management).
  • Analytics cookies — Anonymous usage data to help us improve the platform. No personal information is tracked.
  • Preference cookies — To remember your settings such as theme preference (dark/light mode).

We do not use advertising cookies or tracking pixels.

Data Storage & Security

All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3. Each restaurant's data is completely isolated from other tenants — your data is never mixed with another restaurant's data.

Data retention: Your data is retained while your subscription is active. Upon cancellation, all data is permanently deleted within 30 days, unless you request earlier deletion or a data export.

Your Rights

Under GDPR and applicable data protection laws, you have the right to:

  • Access — Request a copy of all data we hold about you.
  • Rectification — Correct any inaccurate data.
  • Erasure — Request deletion of your data.
  • Portability — Receive your data in a machine-readable format.
  • Restriction — Limit how we process your data.
  • Objection — Object to certain types of processing.

To exercise any of these rights, contact us at privacy@auvanoai.com.

Contact

For privacy-related enquiries:

Email: privacy@auvanoai.com

Auvano Limited
Registered in England & Wales

Auvano LLC
Charlotte, North Carolina, United States